Shipping & Delivery
AUSTRALIA WIDE SHIPPING
We offer FREE standard shipping Australia wide on orders over $80.Australia:
Standard = $7.95
Express = $12.95
We ship all Australian deliveries via the Australia Post service. Australia wide standard deliveries should be received within 2-8 business days of dispatch, express shipping is estimated at 1-4 days after dispatch.
Once your order has been shipped, you will receive an email notification with full tracking details. Please note that orders are only dispatched Monday to Friday (excluding public holidays).
Please note that the shipping cost is determined by the total amount after any discount codes may have been applied.
During busy sale periods, orders may take longer to dispatch due to the high volume of orders being processed. Please note that we will always endeavour to have all parcels dispatched within 72 business hours of order placement.
When your order has been dispatched, you will receive an email from Drag Merch with tracking information so that you can follow the progress of your package. We recommend you check the tracking so that you can ensure you will be home if necessary when delivery occurs.
Once your parcel has left our warehouse, it is the property of Australia Post. However, if you email us at hello@dragmerch.com.au we will do all we can to track and find your parcel for you. If you are not home when Australia Post attempts the delivery, they will leave a card notifying you that your package will be awaiting collection at a local post office. Please be sure to check your tracking email if you think this may have occurred but you have not received a notification card. Australia Post will only hold your parcel for a maximum of 10 days before returning it to our warehouse. If this occurs, you will be asked to pay for any associated re-delivery costs. Please note that if your item is returned to us because you have not collected it, then Australia Post charges a return fee of $11 which will be passed on to the customer. It is the responsibility of the customer to track their order to try and avoid such situations. Please note that we require a signature on delivery and are unable to authorise Australia Post to leave parcels if no-one is home. All orders also require a first and last name to be provided. We are able to ship to residential, business and PO BOX addresses.
International Shipping:
• We only ship to Australia and New Zealand• Flat shipping rate of $15 to New Zealand
• Delivery is estimated at 5-12 business days. Delivery time is based on delivery to metropolitan areas. Delivery times to regional areas may slightly differ
• We are unable to send to an international PO BOX, please provide a residential or business address with your order
• Please provide a phone number for all international orders
• It is the responsibility of the customer to pay any duty or sales tax within your own country. For more information on custom charges, please contact your relevant customs authority.
